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Below are some commonly asked questions. If you have any
other questions about any of our services, please email us at
info@petprosplus.com
- Do you require
payment in advance for your services?
- Do you
require a deposit for reservations or services?
- Is there a
cancellation charge or fee?
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Do
you require reservations weeks in advance of a holiday?
- What forms of
payment do you accept?
- Can I make
last minute scheduling changes?
- When is my payment due?
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If I am a regular dog walking client, is there a minimum number of walks per
week I must commit to?
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Do I need to schedule my daily dog walks ahead of time?
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What will you need from me during our initial consultation/set-up meeting?
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Will my pet(s) always have the same pet sitter/walker?
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Do you walk my
dog along with other dogs?
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Will my keys be safe?
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If I am set-up for monthly credit card billing, when will my card be charged?
No. Unlike many pet sitting/dog walking services, we
do not require deposits or payments in advance. Our payment terms are very
flexible. First time clients will need to pay for their first service in full
during their consultation/set-up meeting.
No. Unlike many pet sitting/dog walking services, we
do not require any deposits in order to secure your service reservation or in
advance of any service.
No. Unlike many pet sitting/dog walking services, we
will never "nickel and dime" you. We
do not charge for a cancellation unless you have not made a reasonable attempt
to contact us about your cancellation. We realize that many things can occur
suddenly during your day and that you may not always have several days of lead
time to make changes. You may become sick at work, or your child may become sick
at school, etc.
We also do not charge any cancellation fee if you
need to cancel a pet sitting reservation. We understand that things happen
and sometimes vacations and business trips get canceled.
No. Unlike many pet sitting/dog walking services, we
welcome last minute reservations and will always make an effort to accommodate
your service requirements. However, please understand, that we my not always be
able to provide last minute service, however every effort will be made and is
dependent upon are current availability and staffing. Current active
clients will NEVER be refused for pet sitting, but we may not be able to provide
last minute dog walking. We do however ask that when possible, advance
reservations be made.
We are currently accepting Visa, MasterCard,
American Express, Discover Card, Personal Checks and of course, Cash!
Yes. We will make every effort to accommodate your
changes. Since you will have the same sitter/walker every time, we will always
provide you with their cellular phone number and/or pager for extreme last
minute emergency changes.
Your payment can be made at any time. However,
payment in full is due no later than 7 days after the due date on your invoice,
or by the 10th of the month for our daily dog walking clients on monthly billing. First
time vacation care clients will need to pay for their first service in full during their
consultation/set-up meeting.
No, unlike some dog walking services, we do not
require you to commit to any minimum number of walks per week/month, etc.
We will work with you to set up a schedule that
works for you and your pet based on your needs and not on our "requirements".
You will need to set up a regular schedule with us,
but keep in mind, you can make changes and cancellations at any time with no
additional fees or penalties.
In addition to the required paperwork and
information exchange; we will need two sets of house keys from you (plus an
alarm code if you have an alarm you will be using).
We will also need mailbox keys if you have a locked
mailbox and would like your mail retrieved.
You may be wondering why we require two sets of
keys. The answer is; one set is used during our regular visits. The second
set of keys is locked in our safe in case something should happen to the first
set. That way there is no chance that we will be locked out of your home
while you are away and your pets need us most!
Please note: If you live in a multi-unit building
and have a doorman or front-desk, we will still require keys (and an electronic
fob if you use one). We cannot afford to wait for the desk/doorman to look up a
permission to enter, or worse, be at the mercy of the management office hours of
operation. Your pets need us and every minute we would spend waiting to
gain entry or pick-up keys would take away from the time we could spend with
your pet.
First time clients will need to pay for their first
service in full during their consultation/set-up meeting.
It is our policy to always provide you with the same
staff member for your pet sitting and/or dog walking needs.
However, there are times due to vacations, illness
etc. that it will be necessary for us to send a "substitute" walker/sitter.
Occasionally, we may need to change your
sitter/walker due to changes in our routes and service areas.
No. Unlike many pet sitting/dog walking services, we
do not walk multiple clients dogs together
at the same time. The time you pay us for belongs to your pet(s) and we will
spend our time only with your pet during your "time".
Yes, keys are kept in a locked safe when not being
used. Access to the keys is limited. Only the administrative staff at PPP
and your walker/sitter will have access to your keys.
Upon termination of service key return/destruction
will be at the discretion of Pet Pros Plus, Inc. Keys that are being
returned will be sent via USPS First Class Mail. If another method of return is
desired, it will be up to you (the client) to immediately notify PPP and pay any
additional charges over and above the cost of First Class mail. Once the keys
are given to the delivery service (USPS, etc.) they are no longer the
responsibility of Pet Pros Plus, Inc.
If you have elected be set-up on automatic monthly
credit card billing, your credit card will be charged for your monthly service
on or around the last Friday of the month. Copies of your invoice and
statement will be mailed to you after the first of the month.
            
Copyright © 2002, 2003 Pet Pros Plus, Inc. All rights reserved.
Revised: 11/05/07.
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